United States Department of Veterans Affairs

CDCO-Austin : Awards and Recognition

Benchmarking

AITC scores in top 8.0% of Gartner survey.

The AITC conducted a comprehensive customer satisfaction survey during the fourth quarter of fiscal year (FY) 2007. A professional firm, Gartner Measurement, a division of Gartner under contract to the AITC, designed and conducted the survey, then reported the results. The AITC scored in the top 8 percent of Gartner Measurement’s Information Technology Customer Satisfaction (ITCS) database with an overall satisfaction rating of 4.15 out of 5.00, achieving a "best in class" rating and well surpassing the database average of 3.72 for all 232 private and public sector organizations in Gartner's database.

VA CFO Entrepreneurial Excellence Awards

As a result of award nominations submitted by our customers, AITC staff were selected as recipients of the Gold Medal for Entrepreneurial Achievement and the Gold Medal for Customer Service by the VA Assistant Secretary for Management in the fall of 2001. The Gold Medal for Entrepreneurial Achievement award, nominated by the Federal Highway Administration (FHWA), recognized the efforts of AITC staff involved in the 10-week transition of FHWA from Department of Transportation’s Computer Center in Washington, DC, to the AITC. The Gold Medal for Customer Service award, nominated by the U. S. Army Medical Command (MEDCOM), recognized the excellent customer service provided by AITC staff in support of the Workers Compensation/Occupational Safety and Health Management Information System (WC/OSH MIS). The WC/OSH MIS was developed by the AITC staff to manage our customers’ workers compensation and safety program.

E-Gov Pioneer Winner

The Consolidated Co-Payment Processing Center Lockbox (CCPC- Lockbox) application was selected from a field of nearly 400 nominations for the Prestigious E-Gov 2001 "Pioneer Award". The award, presented in July 2001 at the E-Gov 2001 Exposition, Washington, DC, also allowed the AITC to demonstrate our award-winning, e-government application and present a Best Practice Briefing in the Government Solutions Center.

Previously, the CCPC-Lockbox was recognized as an "IT Best Practice Winner" by the Center of Excellence in Information Technology (CEIT) Committee. As a winner, the CCPC-Lockbox was one of nine applications selected from a field of private and government agency competitors demonstrated at the Virtual Government Conference in February 2000.

The CCPC-Lockbox team also received the VA’s Scissors Award, given to applications and groups that succeed in cutting red tape, bridge gaps between organizations, and increase efficiency. The CCPC-Lockbox program saved the VA over $11 million during its first year in operation.

For more information on CCPC-Lockbox, click here.